Hub3 flashing green light.

[Freddie19]

Hi, first post hope you can help.

So I've plugged in my Hub 3 start up kit but I'm getting nothing apart from a flashing green light.

Thought virgin only sent out kits

 

to households where broadband would work.

Never had it before and the socket on the wall isn't a virgin one. May have been fitted by NTL or someone like that years ago. It's marked cable in on one side and TV on the other.

I've just taken it off the wall and there's an isolator inside but there's also another loose cable coming through the wall, wondering if that one is for the broadband, any ideas guys.

I'll try and post some pictures.

Oops, sorry about all the dust but it is all behind the TV!😁

[Freddie19]

Another picture.

 

[Freddie19]

And here's a close up of inside the box.

 

[Freddie19]

And finally a close up of the isolator.👍

 

[nodrogd]

VM send out kits if there was a previous customer at the address. They have no idea what is actually installed, or even if a previous occupant has removed the sockets or wiring needed to receive the service. A flashing green base light is symptomatic of either no signal or insufficient signal down the cable. The isolator is REALLY old & should be replaced as well as the rest of the wiring being checked.

Call the pre-install team & they should be able to fix this, on 0800 052 1734

[unisoft · Accepted solution]

The one in the (old) isolator is likely to be the cable. Perhaps you are not connected at the cabinet or a cable break to the cabinet. I'm assuming the connector is tightly connected as the self-serve install kit are push on connectors not normal F-connector screw type.

VM forum staff will be along, a technician will probably be booked, which is wise given the age of the terminal box and isolator. Technician can check power levels etc are within range too.

[Freddie19]

Yeah, thanks for the replies guys.

I've lived here many, many years and that's the original box fitted by the cable company way back when.

I've always had sky TV and bt broadband up till now so never had anything connected to the wall box!

[Freddie19]

Hi, problem isn't solved so any more input greatly appreciated.

If someone from Virgin could chip in that would be great!

[goslow]

Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.

[Martin_N]

Hi Freddie19,

Thank you for your post and welcome to the community. 

We're sorry to hear about the issue you've had with your broadband service. 

We can certainly take a look into this. I will private message you now to confirm your details. 

^Martin