Hub 5 missing power supply

[Jwforrester]

Had a phone call to fix up new deal and was sent hub 5 without power supply why would it not be included is there a reason

[Adduxi · Accepted solution]

This is quite a common mistake tbh.  There are other threads here with the same complaint.  However, please check the box carefully, as sometimes the PSU is hiding below the layers of cardboard supporting the Hub.

If it's not there, a VM Mod should pick this up in a day or two and discuss directly with you.

[Jwforrester]

Yea i saw the others and tried to sort this by contacting through live chat but still have nothing in regards to the plug, 100% checked its not in the box, just the hub 5 and the little connection tool.

Ill wait for a mod to pick this up and contact me to sort it out as it will have been 5 days tomorrow and the box has a sticker saying plug me in and activate me within 5 days, no idea what happens if i don't as i can’t 😂

[Adduxi]

Nothing will happen I suspect. 

[asim18]

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@Jwforrester wrote:

why would it not be included is there a reason

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Second hand goods perhaps?

I know the Hub3s are all second hand goods now (I've received three of them). Could in fact be tenth hand who knows.

Not sure if they've already started regurgitating the Hub5s.

All I know is, next time I'm due a Hub replacement I'll be treating it as a biohazard and having it professionally decontaminated before I catch herpes or worse.

[Ilyas_Y]

Hey @Jwforrester Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the power supply leading to the Hub 5.
I will assist you on this and get the power supply sent out.

I will send a private message.

Kind regards,
Ilyas. 

[Ilyas_Y]

Thanks for speaking with us @Jwforrester on the VM forums.

I'm glad to hear a technician is on the way to assist with the W-Fi issues and the power lead has been sorted.
Reach out to us for any other queries you may have and we'll assist where we can.

Kind regards,
Ilyas.