Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Hub 3 flashing green at the bottom

Munyoro123
Joining in

3 weeks ago

 IMG_2735.jpeg

 

IMG_2736.jpeg

I followed instructions to set up my Hub 3 but it’s flashing green and has been for a while. 
I also noticed the cable came with a split and notified the team. 
The cable in the hub says push not screw so I pushed it in until it felt like it clicked and was in place (there’s still a tiny gap). 
The wall socket is white and not virgin branded. Not sure if that makes a difference. 

0 Kudos
4 REPLIES 4

carl_pearce
Community elder

3 weeks ago

What is the black cable to the right?

Are you sure that connection is for VM?

0 Kudos

Munyoro123
Joining in
In response to carl_pearce

3 weeks ago

The cable on the right is from previous tenants. I’m not sure if it was used for the tv or something else. 

0 Kudos

carl_pearce
Community elder
In response to Munyoro123

3 weeks ago - last edited 3 weeks ago

Screw that cable into the HUB (Leave it screwed into the current socket) instead of the included cable.

0 Kudos

Molly_T
Forum Team
Forum Team
In response to Munyoro123

2 weeks ago

Hi Munyoro123 👋 Welcome to the community forum! 

Thanks for posting! Sorry to hear about these difficulties getting your hub set up.

Hopefully this is now all sorted, as it has been several days since your last response 🤞

Please do let us know if there's anything outstanding you need our support with. Thanks for your patience in the meantime! Wishing you all the best. 🌞

Molly
0 Kudos
Top