Forum Discussion

Andyuk2024's avatar
Andyuk2024
Joining in
5 months ago

Hub 3.0 flashing green light on bottom

Me and my gf got back to her home and her virgin media box is flashing green light even after power turned off and back on checked all connections tried to reset it to still flashing green light.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    5 months ago

    A continually flashing green base light means the hub is unable to lock onto any signal coming through the white coaxial cable. Check the coaxial cable is tight in the back of the hub & then check the service status line for area faults (0800 561 0061). 9 times out of 10 this is a fault on the local network, but it may be a cable failure at the property, or a failed hub.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    5 months ago

    Hi Andyuk2024 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Have you tried following the advice provided by nodrogd? If so, has the problem now been resolved?

    You can also check your service status by clicking here.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel