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Hub 3.0 showing a red light and overheating

daz200
Tuning in

Hello, we are facing the same issues with our Hub, please can we arrange for an engineer visit? Thanks 

1 REPLY 1

Kath_F
Forum Team
Forum Team

Hi daz200, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're very sorry to hear you're having some issues with your Hub 3 displaying a red light and that it's feeling warm to the touch. 

As there are signs of overheating, we would advise turning the hub off at the main and unplugging just to be safe. We won't be able to fix this remotely so I would like to arrange a hub replacement for you and we need an engineer to come out to do this. I just need to confirm the address to move forward on this.

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F
Forum Team

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