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How do I update my Hub and Pod on My VM?

onikloy1
Joining in

3 weeks ago

I got a replacement for my hub, as the old one wasn’t working.

But I can’t access the hub or the wifi pod on the my vm connect app. Additionally the wifi pod isn’t picking up the new pod. How can I register them?

The problem is that the wifi pod also doesn’t have the wps button

10.0.0.0.1 192.168.1.254
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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

3 weeks ago

Have you tried the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Molly_T
Forum Team
Forum Team

2 weeks ago

Hi onikloy1 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear these concerns about your POD and Hub working with each other. The POD's come pre-programmed to your hub, but we can update this remotely if needed! We will need to ensure the POD is correctly paired with your new hub from our side so we can offer further support. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

Molly
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