I got a replacement for my hub, as the old one wasn’t working.
But I can’t access the hub or the wifi pod on the my vm connect app. Additionally the wifi pod isn’t picking up the new pod. How can I register them?
The problem is that the wifi pod also doesn’t have the wps button
Have you tried the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number
Forum TeamHi onikloy1 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your POD and Hub working with each other. The POD's come pre-programmed to your hub, but we can update this remotely if needed! We will need to ensure the POD is correctly paired with your new hub from our side so we can offer further support. We will just need to send you a PM to confirm a few account details so we can arrange this for you.
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
Hi, I have this same issues please can someone send me the fix? Thanks
Forum TeamHi elc,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue connecting your pods to your new hub. It's must also be frustrating that you've been unable to connect within the connect app. When a new hub is installed, it can take a few days for everything to filter through and update so this is nothing to be worried about.
As for the WiFi pods, these are configured to work with your hub so if these aren't working, we'll need to re-configure these. This is something we can look at for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Forum TeamHi elc,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 😊
If you have any further issues, please pop back to us in the Community.
Take care,
