Forum Discussion

Xalont's avatar
Xalont
Joining in
9 months ago
Solved

Help needed urgently.

Hi I really need some help in regards to my broadband. It’s been down for over 4 days after raising a complaint ( I havent actually been able to speak to anyone about it yet) I finally had someone ag...
Broadband
  • goslow's avatar
    goslow
    9 months ago

    VM sometimes cancels tech visits if it identifies a general problem in the area might be causing a fault. VM sometimes doesn't tell the customer about the cancellation.

    Have you tried the automated service status number 0800 561 0061 to check for any faults in your area?

    VM owes you £30.49 for the tech no-show

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

goslow's avatar
goslow
Alessandro Volta
9 months ago

VM sometimes cancels tech visits if it identifies a general problem in the area might be causing a fault. VM sometimes doesn't tell the customer about the cancellation.

Have you tried the automated service status number 0800 561 0061 to check for any faults in your area?

VM owes you £30.49 for the tech no-show

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation