I called Virgin the other day as when we were running speed tests, we were topping out at around 40mbps.
They sent an engineer out and he said the cable running from the nearby cabinet to our house is over 15 years old so needs replacing and isn't capable of those speeds.
It now makes me wonder, have we EVER been able to get the advertised speed? It's partly my fault for not checking the speed but its never been an issue really. We're nearly 18 months into the deal.
Do we have grounds to get some kind of refund here?
