Flashing red light on box on wall

[Lis4242]

So I contacted Virgin on Saturday as the white box on the wall has started to flash red. They ran some tests and said we had connectivity issues and they'd solve it within 24hours or we would get an engineer appointment....we received nothing!

I phoned them again today, the lady insisted it is my hub that is faulty and needs replacing, even though I told her several times the hub is fine and the red light is flashing on the white box on the wall, not the hub!

She is sending me out a new one anyways 

Can anyone help at all?

Thank you so much!

[jbrennand]

What VM red box are you referring to exactly?

[Lis4242]

 This one on the wall.

[jbrennand]

Never seen that before.  Are you in the R.O.I. - where all the VM kit is different to that we have here in the UK?

[Lis4242]

No I'm in England 

[Adduxi]

I would imagine the fault is in the incoming circuit.  That looks very like my BT ONT, but a VM version for Fibre to Cable.  I doubt if a new Hub will sort it out.  Can you post the stats from the Hub to see if there are problems on your circuit.

[jbrennand]

As Adduxi alluded to its an ONT unit... here is how it was described by VM... but do post up the Hub data

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An ONU (Optical Network Unit) is used in RFOG (Radio Frequency over Glass) connected areas. RFOG was used in areas VM rolled out fibre to the property but didn't have a fibre only CPE capabibility -  so the fibre goes into the ONU and coax comes out into the CPE. VM don't rollout this type anymote -  all new areas are fibre only straight into the Hub 5x's fibre connection.