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Fibre not available to my apartment but the rest of the building can

DecM
Joining in

Everyone in my building can get fibre but my apartment is not listed?

1 REPLY 1

VM-Jon
Problem sorter

Hi @DecM 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon