Failed Virgin Installation

[mjaybo]

Hello

I signed up to Virgin Media Fibre to the property, for my property type the fibre cable comes from the telegraph pole. 

I got in touch today to get an update on my installation and it turns out because the telegraph pole has a "D" on it the pole cant be used.

Has anybody got any advice, without virgin I have to use the copper connection which is 30mbps.

There is a telegraph pole practically opposite my house without a D but the original line doesnt come from that post.

Any help would be appreciated

Thanks

[Roger_Gooner]

Once Openreach repairs or replaces the pole you should be able to get VM's fibre.

[Sabrina_B]

Hi @mjaybo 👋.

Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are having with obtaining our services. So that we can look into this further with you, we would need to bring you in for a private message. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina