Extension cable from wall to tv/broadband spliiter

[GrahamWest]

Is it possible to get a longer cable from the wall (red tag) to the tv/broadband splitier (black tag).  I am a new customer but the wall box was already installed in my house. This cable is about 1.3m long but I need it to be about 2.5m/3m in order to comfortably reach the TV.

Is it possible to get a longer cable?

Thanks.

[Ashleigh_C]

Hi there @GrahamWest 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry to hear that you are facing an issue with your connection, but we should be able to sort a longer coaxial cable, we can offer 5 meters, 10 meters or 15 meters. If longer is needed we would recommend an engineer come to move the Hub. 

I will pop you a private message so we can work out which is the best option for you. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.