Forum Discussion

Bianca1234's avatar
Bianca1234
Joining in
2 years ago

Creating a new account

Created a new account for broadband on the 27/01 ready to move back in to my property on the 31/01. I received an email stating my new box was on the way and would be here 03/02. No box received on 03/02 so rang up- was told it was never processed due to a customer still having an active account on this line (my previous tenant who moved out). 
1, why was I not told days ago so I could have sorted BT for my other half to start working from home Monday?

2, My old tenant has told me she has moved her addresses on her account to her new home and has spoke to virgin twice. 

Why is my time and life being wasted by Virgin Broadband?!

account
Broadband
new account
new customer
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Because that's how their customer service is. 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey Bianca1234,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new account, have you been able to speak with the team over the phone to get this sorted or do you still need further assistance. 

    Kind Regards,

    Steven_L