Created a new account for broadband on the 27/01 ready to move back in to my property on the 31/01. I received an email stating my new box was on the way and would be here 03/02. No box received on 03/02 so rang up- was told it was never processed due to a customer still having an active account on this line (my previous tenant who moved out).
1, why was I not told days ago so I could have sorted BT for my other half to start working from home Monday?
2, My old tenant has told me she has moved her addresses on her account to her new home and has spoke to virgin twice.
Why is my time and life being wasted by Virgin Broadband?!
