Coverage issue

[jrue031]

Hi, I’ve just joined up with Virgin on the 250M deal, £30.50 pm with £90 bill credit, I’m happy with the speed but the range is poor, I only get WiFi in the lounge and bedroom above the router. I’ve done a quick live chat with customer services and he’s saying I have to pay £8pm extra for WiFi pods, I’ve argued this isn’t fair, why should I pay extra because the router is performing poorly? Is there a way to negotiate a better deal with Virgin or is it impossible?

[jbrennand]

See this....

____________

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room  with them - it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[carl_pearce]

It is fair as pods are only free for higher speed packages.

You don't pay for full Wi-Fi coverage, you pay for full speed to the HUB over the VM network.