pjamesesq
5 months agoOn our wavelength
Moving house. No Virgin coverage. Cancellation fee ?
I am moving on the 1st of November to a property where Virgin does not currently provide services. I called to confirm that, as I was not able to continue with Virgin, I would not be charged a contract cancellation fee. However, I was told that I would indeed be charged a cancellation fee, which would be reimbursed once I had proved that I was in residence at a property which Virgin does not serve.
It seems bizarre that I have to prove that my new property does not receive Virgin services, when Virgin have already told me it doesn’t !
Stops people giving random addresses to VM in order to get out of a contract they don’t want anymore.