Constant dropout in my connection

[Mollison89]

I am having constant drops in my internet connection (multiple times on a daily basis - generally in the evenings) and have set up a broadband quality monitoring which shows regular spikes in packet loss and high frequency of latency above 60ms. 

Looking through some of these threads this is an issue which need to be resolved in the street cabinets. We have conducted multiple resets and multiple hub positions in the house over the last 6 months but there are still frequent drop outs in our connection.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3949ef436ed3a31dc10bfa2aa8662846a492027c

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/3949ef436ed3a31dc10bfa2aa8662846a492027c">My Broadband Ping</a>

[Carley_S]

Hi @Mollison89 

Welcome to the community forums 

Sorry to hear you're having issues with you connection and broadband service at this time. 

I have checked the systems at this side and have identified a signalling issues in the area that are being investigated at this time. 

We’ve starting our monitoring and will check your connection over the next 24 hours. Once we’ve completed our checks, we’ll send you a text update you on the mobile number registered to the account. 

If everything is back to normal we’ll let you know, but if we find there is still an issue we’ll arrange a service visit by one of our technicians to run additional checks.

If the time and date of the service visit isn’t convenient, you should be able to change this through your online account here. Alternatively, we'll also be able to assist should you need. 

[Mollison89]

Hi, thanks for sending out an engineer. The engineer changed our Hub however the problems still persist i do not think it's an internal issue but an issue with the incoming service. I am still having regular connections issues which is confirmed from our broadband quality recordings:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d63e58b113ce4855faac7b448020483106...

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/d63e58b113ce4855faac7b448020483106c20f4b">My Broadband Ping</a>

[RT123]

Hi,

Could you post your router logs please? It will error the first time but second time it will post. 

Go to http://192.168.0.1 - you may need to change the default password first.