Can’t install new router help

[keasrij3]

Got new hub and it comes with an Ethernet cable, power adapter and isolator cable (black and red ends)

Question is I have nowhere to put the isolator cable, however plug in router to mains and an old bt Ethernet wall socket. We can see the signal but no internet when connected to it.

Do we need a virgin technician to come out and fit a new wall socket in? Thanks

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday