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Broadband not dispatched

rozdaviesss
Joining in

on ‎05-07-2024 14:59

I ordered broadband the other day (2nd) and was told it would come today. I have had no comms regarding dispatch from Yodel, no order number, nothing. I am growing concerned as I currently have no idea where my parcel is. Any help?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎06-07-2024 15:09

Call the Pre-installation and delivery team on 0800 052 1734 and see if they can help - should be open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Steven_L
Forum Team
Forum Team

on ‎08-07-2024 16:10

Hey rozdaviesss,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with the delivery of your equipment. Have you been able to speak to the team to get this looked into or had your equipment delivered since you last posted? If you still need further assistance, please let us know and we can help further from here. 

Kind Regards,

Steven_L

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