4 weeks ago
I've tried dealing with this via the chat but there's no clear option for it. The connection box on the outside of my house is missing a cover and the components inside are at risk of coming loose. Could an engineer be sent out to repair it?
Answered! Go to Answer
Try reporting as a Plastic termination box with Missing cover https://www.virginmedia.com/help/reportingdamage
See where this Helpful Answer was posted
Post a photo to allow VM to assess the damage. Just wait here a day or two for a VM Mod to respond to you.
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3 weeks ago
Hi AllanJohn87,
Thanks for posting and welcome to our community 😊
Sorry to see the state of the outside box, so I can help, I've popped you over a private message to get a few more details from you.
Alex_Rm
