Forum Discussion

paul_68's avatar
paul_68
Joining in
2 years ago
Solved

Plastic cover for cables outside house broken off.

Hi 

Just signed up to ask about above issue. Seems other customers have had same. The brown triangular box outside house that covers the cables (before going into pavement) has completely broken off and vanished. It was only held in place by a loose screw before - I didn't realise it was something that could be repaired/replaced.  Any advice gratefully received. Thanks, Paul     

  • Ashleigh_C's avatar
    Ashleigh_C
    2 years ago

    Hi there paul_68

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with the Omnibox cover, I'd be happy to book an appointment to get this replaced, would you just be able to upload a picture of the box for us here? 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there paul_68

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with the Omnibox cover, I'd be happy to book an appointment to get this replaced, would you just be able to upload a picture of the box for us here? 

    • paul_68's avatar
      paul_68
      Joining in
      2 years ago

       

      Hi Ashleigh

      Thanks for your reply.  I’ve attached a photo but the box that covered the wires has gone altogether.  Any advice appreciated. Thank you.  

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi paul_68, 

        Thanks for coming back to us with a picture. We can certainly get an engineer booked for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks, 

  • Quixote2020's avatar
    Quixote2020
    Joining in
    12 months ago

    Hope your fix went well! I have exactly the same problem! How did they fix it in the end?

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Hi there Quixote2020 

      Thank you so much for your post and welcome back to the forums its great to have you here.

      I am so sorry that you have also faced this issue, I can see that you have made your own post in regards to this. Our team will respond to this post so we can look into this with you as soon as possible.