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Box Outside House Damaged

Kpnealon
Joining in

on ‎17-09-2024 16:41

IMG_2826.jpeg

 

Hi all, I’ve been away on holiday the last few weeks and have come home to find the Virgin media box outside my house has been damaged/is hanging outside the housing. Would it be possible for someone to come and take a look/repair this? 

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎17-09-2024 18:14

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Carley_S
Forum Team
Forum Team

on ‎19-09-2024 19:02

Hi @Kpnealon 

Welcome to the community forums 

Sorry to hear of your concerns. Is there damage to the bottom of the box that is not allowing it to be pushed/clipped back into place?

Here to help 🙂
Virgin Media Forums Agent
Carley
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Kpnealon
Joining in
In response to Carley_S

on ‎20-09-2024 11:05

Hi Carley. I’ve just had a look and have managed to get the wires back in and clip one side in, so at the moment it looks good. Will report if I have any issues.

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