Available in flat below but not my flat

[Heatherw99]

Hi, I'm moving into a new London flat this week and would like to take out a Virgin contract. When I check the postcode checker, it seems as though every property on my street has Virgin access except mine, including the immediate downstairs neighbours in a building of only 3 properties. I don't see a Virgin socket anywhere (only Openreach) so I imagine it's possible the property was split into two flats and Virgin only installed into the lower one at the time. 

I filled out a form requesting a call back the other day, but the only communication I've had is a mysterious text message calling me by the wrong name that I can't get through to the number of to reply. I fear my request may have been lost when my number was confused for someone else's. 

Please can an engineer visit be scheduled to see if the existing cables can be extended into my flat? 

Thanks.

[Vikki_M]

HI Heatherw99

Thanks for your post and welcome to our community :).

It's lovely to hear you're interested in taking our service at your new home. 

I'll send you a private message now to get some details. I'll then send these to the field who'll review this and contact you directly to advise if the property can be made serviceable or not. 

Please look out for the envelope in the top right of the page and pop back to me when you can.  

[nodrogd]

The likelihood is either the flat is not listed after conversion, or your flat is above first floor level. VM will only add the property if the latter is NOT the case, as they do not employ any heights trained installers.

[Roger_Gooner]

Is your flat in the Postcode Address File (PAF)? If not VM might not know about it. If you believe your property is missing from the PAF, you can report it to Royal Mail.

[Heatherw99]

This could be it - I'm on the second floor. Super annoying since I can see the cables on the outside of the building running up to everywhere except my flat. Three's 5G broadband it is then. 

[carl_pearce]

£24/month isn't too bad depending on coverage:

https://www.three.co.uk/shop/broadband/home-broadband/5g-hub-with-eero

[matcoelho]

Hi Vikky_M, can you please contact me as well? I have the exact same problem. Thank you

[Robert_P]

Hello matcoelho

Thanks for posting in regards to taking our services but the issues experienced. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.