Accident caused by exposed cables on footpath outside home.

[nicky377]

On Saturday 1st June at approximately 7:30am my partner tripped on some exposed cable at our neighbouring property that was on the public footpath. 

We advised virgin media and spike to someone who sent out an engineer to speak to us and rectify the bad job previously done. He took pictures of the property and I sent him copies of pictures I had took of the injuries my partner sustained. 

I was told I would get a call from someone at virgin, and he said they had to admit fault as it was such a bad job and it had been escalated. It has been 2 weeks now and I have not heard anything from anyone at virgin regarding this. 

Please can you give me details or refer me to the right department. 

Many thanks. 

[Cardiffman282]

Try the legal team Defence@virginmedia.co.uk 

[Adduxi]

I would suggest as this happened on a Public Footpath, you should also be writing to the Council as surely it is a Health and Safety risk.  It would also do no harm to involve your solicitor IMHO.

[Kath_P]

Hi nicky377, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that you've had some issues with cabling which has resulted in an accident. So we can get this passed over to our Defence team to ensure it's already been raised with them, we will need to confirm some information from you. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,