Hello, there is exposed wires at one of our flat properties. The address is [MOD EDIT: PERSONAL INFORMATION REMOVED] Could you confirm when this would be fixed? We reported this last year but had no response. Thanks in advance Description of damage: Attached Cabinet Number: unavailable [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

Hi Anonymous I've heard back from the field team who've sent a tech to the address you gave my colleague. They've confirmed all sorted at that address 🙂 Best wishes

Exposed Cabling | Virgin Media Community

Lee_R
Forum Team
3 years ago
Hi cbtmc, thanks for posting and welcome to our community.

Thanks for reporting the exposed cabling. I am sorry for any inconvenience this may be causing you. I am going to send you a private message, to take a few more details, to help us resolve this for you. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R
- CathkinCoop
  Tuning in
  2 years ago
  Hello Lee,
  
  I never received any messages and confirm the job has still not been completed.
  
  could we please send someone ASAP.
  
  thanks
  Siobhan
Lee_R
Forum Team
3 years ago
Hi cbtmc, thanks for getting back to me privately.

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R
John_GS
Forum Team
3 years ago
Morning Anonymous

Thanks for messaging - my colleague is out of the office so I have picked this up. As it doesn't require a PM I am replying here 🙂

I have reached out to the field team for you regarding this exposed wiring so hopefully will hear back soon

Best wishes
- CathkinCoop
  Tuning in
  2 years ago
  Hello,
  
  I can confirm this has not been done.
  
  thanks
  siobhan
  - Sabrina_B
    Forum Team
    2 years ago
    Hi CathkinCoop 👋.
    
    Thanks for reaching out to us. Apologies the cabling has not been repaired. Can you please join me in a private message, so I can get some details from you.
    
    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
    
    Thanks.
    
    Sabrina
John_GS
Forum Team
3 years ago
Hi Anonymous

I've heard back from the field team who've sent a tech to the address you gave my colleague.

They've confirmed all sorted at that address 🙂

Best wishes
- Anonymous
  3 years ago
  that's great thanks for your help 🙂
- allanhamilton18
  Joining in
  2 years ago
  Hi I've got the same issue but in my garden was told someone would be out to bury the cables that was in November
  - Ayisha_B
    Forum Team
    2 years ago
    Hi allanhamilton18 👋
    
    A warm welcome to our Community Forums and thanks for your post.
    
    I am sorry to hear you've also got the same issue with cables exposed.
    
    I would love to help further so will pop you a PM 📩 to confirm some details.
    
    Hope to hear from you soon!
- CathkinCoop
  Tuning in
  2 years ago
  Hello John,
  
  I can confirm this has not been done, could we please request someone attends to repair this ASAP?
  
  thanks
  siobhan

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