router keeps powering itself down

[paulfu]

My virgin media router keeps turning itself off, have reset it 3 times know and the problem still persists

Also cannot connect to my router using 192.168.0.1/192.168.1.1

[xpath]

isnt the virgin media hub address on 192.168.100.1  mine is in modem mode so my own router is on 192.168.1.1

try logging into 192.168.100.1 and check the hub logs,  the password would have provided with your superhub

its a yellow sticker or possible a red pull out tray on the hub

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[paulfu]

Hi still no joy on connecting to the hub/router, still keeps randomly switching itself off

[Paul_DN]

Hi paulfu,

Thank you for reaching out to us in our community and welcome, sorry to hear your Router was powering itself down, we understand the frustration this may be causing.

I was able to locate you on our system with the details we have for you and can see you have spoken to us, were you able to get this resolved?

Regards

Paul.

[Client62]

If you can not contact your VM Hub at http://192.168.0.1/    Turn OFF VPNs and Turn OFF Apple Relay & retry.