problem with hub 3

[bhaskarsamani]

the connection has been randomly dropping out 

Network Log

Time Priority Description

29/06/2024 20:24:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:24:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:20:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:19:9	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:9	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:9	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:14:59	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:14:59	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:14:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 19:06:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 19:06:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2024 16:14:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2024 15:33:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2024 14:40:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 08:48:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 02:40:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 07:13:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2024 14:40:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Can we see the full set of connection data

__________________________________

In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[bhaskarsamani]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	39.8	5120	64 qam	4
2	36600000	40.3	5120	64 qam	3
3	43100000	40.8	5120	64 qam	2
4	23600000	39.5	5120	64 qam	5
5	49600000	41.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[bhaskarsamani]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.1	39	256 qam	25
2	339000000	7.1	38	256 qam	26
3	347000000	7	40	256 qam	27
4	355000000	6.6	40	256 qam	28
5	363000000	6.5	40	256 qam	29
6	371000000	6.4	40	256 qam	30
7	379000000	6.6	38	256 qam	31
8	387000000	6.5	40	256 qam	32
9	395000000	6.8	40	256 qam	33
10	403000000	6.6	40	256 qam	34
11	411000000	6.8	40	256 qam	35
12	419000000	6.5	40	256 qam	36
13	427000000	6.5	40	256 qam	37
14	435000000	6.1	40	256 qam	38
15	443000000	5.8	40	256 qam	39
16	451000000	5.6	40	256 qam	40
17	459000000	5.5	40	256 qam	41
18	467000000	5.3	40	256 qam	42
19	475000000	5	40	256 qam	43
20	483000000	5	40	256 qam	44
21	491000000	5	40	256 qam	45
22	499000000	5.4	40	256 qam	46
23	507000000	5.3	40	256 qam	47
24	515000000	5.1	40	256 qam	48

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39.3	42	0
2	Locked	38.9	72	0
3	Locked	40.3	95	1
4	Locked	40.3	112	5
5	Locked	40.3	110	0
6	Locked	40.3	67	0
7	Locked	38.9	77	0
8	Locked	40.3	85	0
9	Locked	40.9	33	0
10	Locked	40.3	51	0
11	Locked	40.3	48	0
12	Locked	40.3	40	0
13	Locked	40.3	43	0
14	Locked	40.3	51	0
15	Locked	40.3	35	0
16	Locked	40.3	30	0
17	Locked	40.9	54	0
18	Locked	40.3	71	0
19	Locked	40.9	48	0
20	Locked	40.3	67	0
21	Locked	40.3	63	0
22	Locked	40.3	42	0
23	Locked	40.9	70	0
24	Locked	40.3	35	0

[bhaskarsamani]

any idea why this is happening ? 

[bhaskarsamani]

i think the hub may need to be replaced 

[legacy1]

setup a BQM

Broadband Quality Monitor | thinkbroadband

run cmd on wired PC to

ping -n 200 194.168.4.100

[bhaskarsamani]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/947f3e8f8a43d5d54b15b22fb4137ec5e44a6690

[bhaskarsamani]

run cmd on wired PC to

what do i run on it ? 

[legacy1]

BQM looks good but problem should be wifi or ethernet untll you test ping from a device by wire

I take it your in router mode?