Forum Discussion

Smithsax's avatar
Smithsax
On our wavelength
10 months ago
Solved

poor signal and needs a cable repull

I have an issue with poor signal and needs a cable repull. This has been booked and cancelled 5 times over the last 3 months and the next appointment is scheduled for mid October. I have put up wit...
  • Gareth_L's avatar
    Gareth_L
    10 months ago

    Hello Smithsax.

    Thank you very much for bringing this to our attention on our community.

    This is not good at all and to be honest it should have never got this far at all.

    What I would like to do is take ownership of this, raise a complaint due to the issues your facing, then once the cable has been repulled look at some from of compensation for you.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L
     

     

Gareth_L's avatar
Gareth_L
Icon for Forum Team rankForum Team
10 months ago

Hello Smithsax.

Thank you very much for bringing this to our attention on our community.

This is not good at all and to be honest it should have never got this far at all.

What I would like to do is take ownership of this, raise a complaint due to the issues your facing, then once the cable has been repulled look at some from of compensation for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

 

  • Smithsax's avatar
    Smithsax
    On our wavelength
    7 months ago

    Hi Gareth. A quick update for you.

    We have had four or five more sets of technicians arrive. Each time they said there was a problem - the pull was too long, the duct is too crowded etc - and went away but a further appointment was booked every time.

    Each team arriving seemed to know nothing of the previous history.

    Then on Tuesday this week another team arrived, pulled a 11mm new cable, and since then everything has been perfect!

    Then today I had a call from Virgin. They apologised for the engineer not turning up on Tuesday and insisted on booking a new appointment for January even though I told them the work was done.

    There seems to be a communication issue so I thought I should flag it for you.

    All the best

    Steve