Cable repul
Hello, we moved into a new property on the second of October. I was told from day one of the move we would have internet. It's now been over six weeks virgin media said we need a cable pull we have had numerous people come out and zero work has been done. They keep making up different stories. eg cars in the road cable is blocked exc I've also asked for composition and nothing they are still trying to change me for the internet which we don't have.
Were you using the 'Quick Start' route (where VM sends you the kit and you plug it in) or were you having an installation via VM technician?
Were you an existing customer moving your existing package to a new address or were you a new customer to VM?
Any compensation due should be paid within 30 days of you being connected.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Unfortunately, VM considers that it is perfectly OK to leave customers with no connection for weeks on end with minimal (no) management from VM to oversee the process to completion, as described in many, many similar topics on here.