Cable repull - no internet connection

I have had no internet since 1/9. An engineer called 2/9 and advised that the problem was between my house and the main box. An appointment was arranged 4/9 and again 5/9 for a cable repull. No show on both occasions. Frustratingly VM have failed to call me back, despite promises that it would be 1 - 2 hours.

Where do I go from here.