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packet loss and high ping

BATCH007
On our wavelength

Screenshot 2024-04-03 145638.png

 

im getting packet loss, high ping and have low power readings on the wifi box. and yes this is with cat 8 ethernet

21 REPLIES 21

You can see the packet loss on the graphics and the ping going up to 60 ping and the phone line keeps cutting out as well

BATCH007
On our wavelength

d369b255cef777601bb321fa0b31303465399458 (1)~2.png

 You can see the packet loss

BATCH007
On our wavelength

 I use a high spec pc yes.. and I have a few ps5s  I stream on twitch. But you can see the packet loss when I'm not even online above .

BATCH007
On our wavelength

d369b255cef777601bb321fa0b31303465399458 (2)~2.png

More packets loss and disconnects

Client62
Alessandro Volta

The red bar might represent a BQM glitch, a service outage or just a piece kit that was disconnected / powered off.

Look hard at the BQM Graphs - Can you tell where the events occurred ?   Two letter answer on a post card !

Hi BATCH007,

Thank you for reaching back out, we have been able to locate you on the system with details we we have had a look at things our end and cannot see any issues at all, it looks like it may be due to the amount of devices being used at the time, you can try using our Connect App and pause some of your devices not being used to free up Bandwidth for needed devices.

Regards

Paul.

legacy1
Alessandro Volta

@Paul_DN wrote:

...you can try using our Connect App and pause some of your devices not being used to free up Bandwidth for needed devices.


that will not help🙃

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BATCH007
On our wavelength

if you look closer every graph has packet loss along the top

BATCH007
On our wavelength

thats not gonna help.. ive had enough.. i dont even know if the fault outside at the main was even fixed.. this is terrible..

BATCH007
On our wavelength

look at the packet loss along the toop1111.png