packet loss and high ping

[BATCH007]

im getting packet loss, high ping and have low power readings on the wifi box. and yes this is with cat 8 ethernet

[BATCH007]

 todays chart .

[jbrennand]

Lets see the full data set... can you do this..

_______________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

[BATCH007]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	339000000	3.3	40.9	QAM256	26
2	147000000	4	40.9	QAM256	2
3	155000000	3.8	40.4	QAM256	3
4	163000000	3.8	40.9	QAM256	4
5	171000000	3.7	40.9	QAM256	5
6	179000000	3.8	40.4	QAM256	6
7	187000000	3.9	40.9	QAM256	7
8	195000000	3.8	40.4	QAM256	8
9	203000000	3.8	40.9	QAM256	9
10	211000000	3.9	40.9	QAM256	10
11	219000000	4	40.4	QAM256	11
12	227000000	3.9	40.4	QAM256	12
13	235000000	3.7	40.4	QAM256	13
14	243000000	3.9	40.4	QAM256	14
15	251000000	3.9	40.4	QAM256	15
16	259000000	3.9	40.9	QAM256	16
17	267000000	3.7	40.4	QAM256	17
18	275000000	3.4	40.4	QAM256	18
19	283000000	3.4	40.4	QAM256	19
20	291000000	3.2	40.4	QAM256	20
21	299000000	3.6	40.9	QAM256	21
22	307000000	3.8	40.4	QAM256	22
23	315000000	3.7	40.4	QAM256	23
24	323000000	3.4	40.4	QAM256	24
25	331000000	2.9	39	QAM256	25
27	347000000	3.4	40.4	QAM256	27
28	355000000	3.2	40.9	QAM256	28
29	363000000	3.2	40.4	QAM256	29
30	371000000	3.2	40.4	QAM256	30
31	379000000	3.4	40.4	QAM256	31
32	387000000	3.3	40.4	QAM256	32

[BATCH007]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	43	5120 KSym/sec	QAM64	3
2	43100000	43.3	5120 KSym/sec	QAM64	2
3	23600000	42.3	5120 KSym/sec	QAM64	8
4	30100000	42.8	5120 KSym/sec	QAM64	7
5	49600000	43.5	5120 KSym/sec	QAM64	1

[BATCH007]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	40.946209	0	0
2	Locked	40.946209	0	0
3	Locked	40.366287	0	0
4	Locked	40.946209	0	0
5	Locked	40.946209	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.946209	0	0
10	Locked	40.946209	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	38.983261	0	0
27	Locked	40.366287	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0
32	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

41

-2.9

1418769365

10

[BATCH007]

says my ip must of changed 

[BATCH007]

previous days graph with lots of pacletloss

[BATCH007]

 im trying to play on 40 to 60 ping compet gaming.. honeslty im leaving.. my mate had the same problem but hes now with ee and on 0 ping

[Sabrina_B]

Hi @BATCH007 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with your internet service. We have taken a look into this and there are no issues that are presenting currently, Are you getting this across all devices, does it occur at the same times. You state that you are gaming, is this using a PC that is of high spec where the demands for bandwidth to run the games that you are playing seamlessly?

Sabrina