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hub 4 network logs.

HUGH_EFFO
Up to speed

Engineer came yesterday and swapped out my Hub 5 for a Hub 4, as I was having re-booting issues.

I noticed this morning when checking the Network logs, that the date and time stamps are all messed up.  the power levels and SNR levels are also showing to 6 decimal places and the upstream channel type is showing something weird.

I have done a hardware pinhole reset (holding for 60 secs), tried various browsers, and devices, but they all show the same thing.

Is this normal for a Hub 4 ?

HUGH_EFFO_0-1707992673727.png

HUGH_EFFO_0-1707992940257.png

HUGH_EFFO_1-1707992991340.png

 

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey
9 REPLIES 9

Adduxi
Very Insightful Person
Very Insightful Person

Count yourself lucky.  There are many users on here who can't login to the Hub UI at all ........   🙂

Hopefully it's a firmware glitch and it will be resolved soonest.

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Client62
Legend

Today is Thur 15th Feb the date is ok, the rest of the log is redacted. So we see no issue.

Adduxi
Very Insightful Person
Very Insightful Person

I think the OP might be referring to the "Thur Jan" with no dates?

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HUGH_EFFO
Up to speed

The weird thing is if I log into the Hub 4, then got to advanced settings/tools/service status that shows the correct info.

Its only messed up if I check the status from the login page.

Network Log from Network status once logged into hub 4

HUGH_EFFO_0-1708087519688.pngHUGH_EFFO_1-1708087556592.png

Network log just from clicking "Check router status" on the login page

HUGH_EFFO_2-1708087660754.png

HUGH_EFFO_3-1708087697455.png

 

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey

Hi there @HUGH_EFFO 

Thank you so much for your post and we are glad to have you back, though we are very sad to hear that you are experiencing some connection issues! 

I can see the teams advised there were some overnight works in the area recently, I cannot see that these are currently present however. How have things been since your last post? 

still the same.  some logs are showing date of 01/01/1970, and if you view the logs from the login screen they just say "Thur Jan"

network log viewed from tools menu logged into hub.

HUGH_EFFO_0-1708418100558.png

Network log when viewed from login page without logging into hub

HUGH_EFFO_1-1708418149337.png

if done a pinhole hard reset, but not made any difference.

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey

gitty
Fibre optic

Those 1970 timestamps are normal after a reboot, until time of day has been fetched from the time server.

I Think you are missing the point, its not that there are logs from 1970, it the fact that they are displayed differently depending on where you read them from.

If you look at the network logs from tools sub menu once logged into hub 4.  It shows the full date and time (01/01/1970 00:01:25)

But if you look at the same logs from just the Check status shortcut on the hub 5 login page, it only shows "Thurs Jan".  I have tried different browsers, cleared cache, and done a 30 sec pinhole reset, but still the same.  

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey

Hi HUGH_EFFO, 

Thanks for coming back to us in the Community. 

I can see you're already in a private message with a colleague so we'll leave this with them. They'll respond back to you as soon as they can. 

Many thanks, 

Kath_F
Forum Team

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