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SteveAldous's avatar
SteveAldous
On our wavelength
9 months ago
Solved

Warning message on Hub 3.0 Network Log

My hub went down for a while is this network log anything to worry about? Thank you. (Redactions are auto generated)

 

 

15/05/2024 13:14:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

  • David_Bn's avatar
    David_Bn
    9 months ago

    Thanks for reaching out to us SteveAldous, and welcome back to our Community Forums.

    Sorry to hear of the recent drop in connection on our services.

    Looking into this, there doesn't appear to be any issue present - with the benefit of being able to locate your hub and running through a flow on our systems.

    Do feel free to keep us updated if you experience any further issues with the services.

    Thanks

    David_Bn

  • Could you please share the upstream and downstream logs also?

  • SteveAldous's avatar
    SteveAldous
    On our wavelength

    Thank you here they are

     

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14959958639.5512032 qam1
    23660048938512032 qam3
    33010007938512032 qam4
    44309980438.8512032 qam2
    52360041737.3512016 qam5

    Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    11390000009.537256 qam1
    21550000001037256 qam3
    31630000009.537256 qam4
    41790000008.937256 qam6
    51950000008.437256 qam8
    62110000007.637256 qam10
    72190000007.437256 qam11
    8227000000737256 qam12
    92350000006.537256 qam13
    102430000006.137256 qam14
    112510000005.636256 qam15
    122590000005.536256 qam16
    132670000005.536256 qam17
    142830000005.537256 qam19
    152910000005.537256 qam20
    162990000005.536256 qam21
    173070000005.537256 qam22
    183230000005.337256 qam24
    193390000005.136256 qam26
    203470000005.137256 qam27
    21363000000537256 qam29
    223710000004.537256 qam30
    233790000004.437256 qam31
    243870000003.537256 qam32



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked37.350
    2Locked37.660
    3Locked37.6190
    4Locked37.360
    5Locked37.650
    6Locked37.660
    7Locked37.650
    8Locked37.640
    9Locked37.360
    10Locked37.340
    11Locked36.660
    12Locked36.610
    13Locked36.650
    14Locked37.640
    15Locked37.360
    16Locked36.350
    17Locked37.650
    18Locked37.650
    19Locked36.650
    20Locked37.6170
    21Locked37.3190
    22Locked37.640
    23Locked37.350
    24Locked37.300



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
    5ATDMA0000
    • David_Bn's avatar
      David_Bn
      Forum Team

      Thanks for reaching out to us SteveAldous, and welcome back to our Community Forums.

      Sorry to hear of the recent drop in connection on our services.

      Looking into this, there doesn't appear to be any issue present - with the benefit of being able to locate your hub and running through a flow on our systems.

      Do feel free to keep us updated if you experience any further issues with the services.

      Thanks

      David_Bn

  • SteveAldous's avatar
    SteveAldous
    On our wavelength

    Thank you. I eventually established that there were issues in our area so we had an interrupted broadband service over a two day period that has now resolved. However, since that time I have had no dial tone on my landline and I'm not sure of the best way to notify Virgin of this as the Virgin app seems designed not to allow you to report service issues to Virgin

    • Akua_A's avatar
      Akua_A
      Forum Team

      Thank you for the update SteveAldous 

      We can see you have recently been in contact with our team on another thread regarding the landline issue. Please let us know how the switchover goes and if you need any further help. We will be happy to assist.

      Thanks,