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pineman's avatar
pineman
On our wavelength
2 years ago
Solved

Please help with Network Log results

For a month or more I have noticed that my in house WIFI is randomly dropping out. I noticed this on my iPhone where I suddenly have no access by WIFI to the internet. Often the WIFI symbol is showing but not working.

I thought, at first, it was a problem with my iPhone but exactly the same happens to my wife's iPhone at the same time. After a short while it resumes as it should and works ok.

This occurs in parts of the house where I have a WIFI extender and also right next to my Hub 3 Router.

I have tried restarting the Router and also resetting it but the problem continues.

I have interrogated the Hub 3 and the Network Log which is shown below and I don't understand the results.

  • Tudor's avatar
    Tudor
    2 years ago

    Don’t post pictures, follow these instructions: 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

21 Replies

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  • RT123's avatar
    RT123
    Up to speed
    2 years ago

    Hi,

    Your pictures have been declined, can you please copy and paste the logs (the first time it will fail, but the second time it will post).

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Don’t post pictures, follow these instructions: 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
  • pineman's avatar
    pineman
    On our wavelength
    2 years ago

    Cannot exceed 20000 characters so I'll send it in bits

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    13260000030512064 qam11
    22360000030512064 qam12
    33940000030512064 qam8
    44620000030512064 qam7
    55370000030.5512064 qam6
    66030000030.8512064 qam5



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0000
    2ATDMA0020
    3ATDMA0010
    4ATDMA0010
    5ATDMA0000
    6ATDMA0010

    Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    1202750000137256 qam9
    22107500001.236256 qam10
    32187500001.436256 qam11
    42267500001.236256 qam12
    52347500001.236256 qam13
    6242750000137256 qam14
    72507500000.937256 qam15
    82587500000.537256 qam16
    92667500000.537256 qam17
    102747500000.236256 qam18
    112827500000.236256 qam19
    122907500000.236256 qam20
    132987500000.236256 qam21
    143067500000.537256 qam22
    153147500000.736256 qam23
    16322750000136256 qam24
    173307500001.536256 qam25
    183387500001.936256 qam26
    193467500001.737256 qam27
    20354750000237256 qam28
    213627500001.737256 qam29
    22370750000237256 qam30
    233787500001.936256 qam31
    24386750000237256 qam32



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked37.38310
    2Locked36.614240
    3Locked36.316001
    4Locked36.6210
    5Locked36.6120
    6Locked37.3230
    7Locked37.3230
    8Locked37.3160
    9Locked37.3190
    10Locked36.6230
    11Locked36.6280
    12Locked36.6450
    13Locked36.6410
    14Locked37.3290
    15Locked36.6250
    16Locked36.6180
    17Locked36.3330
    18Locked36.3300
    19Locked37.3250
    20Locked37.3260
    21Locked37.3260
    22Locked37.3200
    23Locked36.3110
    24Locked37.350
    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 years ago

      Upstream power levels are too low and some T3s. Unless there is a local area problem you will need a technician’s visit to rectify. 

      Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

      VM will not dispatch any technicians while an area fault exists.

      If no area faults found:

      The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

      • pineman's avatar
        pineman
        On our wavelength
        2 years ago

        No area faults associated with my post code. I'll hang on and see if a VM staff member has any comments to make on my post.

        Thanks

  • pineman's avatar
    pineman
    On our wavelength
    2 years ago

    Here's the res

    Network Log

    Time Priority Description

    17/05/2024 08:05:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    16/05/2024 20:54:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    16/05/2024 09:24:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    16/05/2024 09:06:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    16/05/2024 09:03:27noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    16/05/2024 08:15:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    15/05/2024 02:56:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    15/05/2024 02:53:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/05/2024 17:21:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/05/2024 12:04:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    12/05/2024 22:15:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    12/05/2024 11:44:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    11/05/2024 22:33:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    11/05/2024 14:53:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    11/05/2024 14:46:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    11/05/2024 12:55:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    11/05/2024 12:54:41Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    08/05/2024 03:54:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    08/05/2024 02:53:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    04/05/2024 17:34:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

     

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    2 years ago

    Is there an attenuator (forward path type) attached to the rear of your hub?  I ,would have expected the upstream power to be around the 40 dBmv mark.  There’s nothing wrong with 30 dBmv on the upstream - the VM end commands the power it needs to successfully read the data.  Inn the absence of an attenuator, I would have expected the downstream power level to exceed 15 dBmv.

    • pineman's avatar
      pineman
      On our wavelength
      2 years ago

      I don't know what an attenuator is BUT nothing different has ever been attached to the Hub 3 since the first Hub 3 in 2019.

  • pineman's avatar
    pineman
    On our wavelength
    2 years ago

    Technician came, checked everything and then fitted a new Hub4! So far everything is working as it should.

    Thanks to all who contributed.