free new hub

[behock]

Hi any one who had a email offering you a new hub 4, had any luck getting one

had a Email asking me if i would like a new hub 4 at no extra cost as i have a old hub, so i clicked the link picked a date, but still no notification as of it being sent to me. did ring up and they said send them the email i received from virgin-media and some one would ring me back but never did

heaving a lot problems with old hub keeps dropping WIFI so could do with one that works

thanks

[jpeg1]

Which model Hub do you have? If it's less than a Hub3 a replacement will be needed for digital voice. 

If you get a phone call about this, be careful that this isn't wrapped up with a contract extension or speed upgrade that you don't need. A replacement hub should not affect your contract in any way. 

[behock]

Hi it was just a email don't know what hub i have must be 10+ years old

Hello 

We’re always looking for ways to improve your service, and we’ve noticed you’ve got one of our older Hubs. So, we’d like to offer you our Hub 4 – at no extra cost.

It’s designed to work with faster speeds, and comes with self-optimising Intelligent WiFi as standard – regularly checking your WiFi and choosing the least busy connection for you, so you can always enjoy fast and reliable WiFi around your home.

There’s no need to change your current package – we’ll simply send you the Hub in the post.

Claim yours as part of your broadband service.

[jpeg1]

If you wait here, a VM person should be able to pick this up and advise. 

[jbrennand]

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@behock wrote:

Hi it was just a email don't know what hub i have must be 10+ years old

Hello.

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The type is printed on the base sticker.  If its >10 years old it may be a "superhub" which needs changing if they are planning to move you over to the digital phone line platform.  However, they could issue you with a refurbished Hub3.

[Cardiffman282]

Yup no guarantee that the replacement hub - be it a 3 or 4 - will be new. More likely it will be a wet wiped refurb.

[WelshGasman]

I cannot find my email, perhaps I had a letter?, anyway I responded and received a Hub 4 within a week.

That was back in April. I managaed to find the Yodel email.

I too had an old hub for years.

Your Virgin Media parcel is on its way to you.

[Ashleigh_C]

Hi there @behock 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry you have faced this issue with your new Hub and thank you to our community team for their help and advise here so far. 

I would be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.