Forum Discussion

behock's avatar
behock
Joining in
6 months ago

free new hub

Hi any one who had a email offering you a new hub 4, had any luck getting one had a Email asking me if i would like a new hub 4 at no extra cost as i have a old hub, so i clicked the link picked a d...
behock's avatar
behock
Joining in
6 months ago

Hi it was just a email don't know what hub i have must be 10+ years old

Hello 

We’re always looking for ways to improve your service, and we’ve noticed you’ve got one of our older Hubs. So, we’d like to offer you our Hub 4 – at no extra cost.

It’s designed to work with faster speeds, and comes with self-optimising Intelligent WiFi as standard – regularly checking your WiFi and choosing the least busy connection for you, so you can always enjoy fast and reliable WiFi around your home.

There’s no need to change your current package – we’ll simply send you the Hub in the post.

Claim yours as part of your broadband service.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    6 months ago
    behock wrote:

    Hi it was just a email don't know what hub i have must be 10+ years old

    Hello.

    The type is printed on the base sticker.  If its >10 years old it may be a "superhub" which needs changing if they are planning to move you over to the digital phone line platform.  However, they could issue you with a refurbished Hub3.

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter
      6 months ago

      Yup no guarantee that the replacement hub - be it a 3 or 4 - will be new. More likely it will be a wet wiped refurb.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there behock 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry you have faced this issue with your new Hub and thank you to our community team for their help and advise here so far. 

    I would be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.