cancel
Showing results for 
Search instead for 
Did you mean: 

download speeds POOR!

HughJarsse
Knows their stuff

Currently 'supposed' to be on the M350 broadband package.

The last few days, internet has been slow, almost 'crawling' along.

Repeated 'resets' of hub have made no difference to the download speeds. (currently, upload is faster than download!)

VM's 'service status' shows 'no problems' with broadband, yet, the results attached show there IS a problem. 

(results are using VM's speed checker app, on a wired connection 2M from the hub)

Screenshot_21-6-2024_20302_.jpeg

 

12 REPLIES 12

Cardiffman282
Super solver

What do your hub stats show? 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

HughJarsse
Knows their stuff

Now having repeated 'no internet' and hub has rebooted 4 times over the last 20 minutes. Currently, cant get into the hub to check stats, as it refuses to connect, (goes away and just keeps on waiting) then hub goes down, and it then waits a while and then reboots, and cycles through it all again.

(Having trouble even staying online long enough to type this!!)  Wonder if hub is shot.... when it goes down, no TV, internet or phone...

HughJarsse
Knows their stuff

Just grabbed these, hope I stay online long enough to post them. (hub reset itself AGAIN just a few moments ago, so network log is very recent) 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 226750000 3.2 38 256 qam 12
2 210750000 3.2 38 256 qam 10
3 218750000 3.5 38 256 qam 11
4 234750000 3 38 256 qam 13
5 242750000 3 38 256 qam 14
6 250750000 3 38 256 qam 15
7 258750000 2.9 38 256 qam 16
8 266750000 3 38 256 qam 17
9 274750000 2.7 38 256 qam 18
10 282750000 2.2 38 256 qam 19
11 290750000 2.4 38 256 qam 20
12 298750000 2.4 38 256 qam 21
13 306750000 2 38 256 qam 22
14 314750000 2 40 256 qam 23
15 322750000 2.2 38 256 qam 24
16 330750000 2 38 256 qam 25
17 338750000 2.2 38 256 qam 26
18 346750000 2.2 38 256 qam 27
19 354750000 2 38 256 qam 28
20 362750000 1.7 38 256 qam 29
21 370750000 1.7 38 256 qam 30
22 378750000 1.9 38 256 qam 31
23 386750000 1.5 38 256 qam 32
24 394750000 1.2 37 256 qam 33


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 9 0
2 Locked 38.9 7 0
3 Locked 38.9 15 0
4 Locked 38.6 5 0
5 Locked 38.6 5 0
6 Locked 38.9 4 0
7 Locked 38.9 7 0
8 Locked 38.6 8 0
9 Locked 38.9 9 0
10 Locked 38.9 7 0
11 Locked 38.9 11 0
12 Locked 38.9 9 0
13 Locked 38.9 10 0
14 Locked 40.3 8 0
15 Locked 38.9 9 0
16 Locked 38.9 12 0
17 Locked 38.9 4 0
18 Locked 38.9 8 0
19 Locked 38.6 13 0
20 Locked 38.9 14 0
21 Locked 38.6 9 0
22 Locked 38.6 24 0
23 Locked 38.9 12 0
24 Locked 37.6 15 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36600000 48.5 5120 32 qam 7
2 30099625 48.3 5120 32 qam 8
3 43099901 48.8 5120 16 qam 6
4 49600455 48.5 5120 16 qam 5
5 23600000 48.5 5120 64 qam 11


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 0 0

Network Log
Time Priority Description
21/06/2024 21:12:11 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:31 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:29 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:32 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:30 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:2 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:40 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:33 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:56:49 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:56:47 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:56:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I know you have already done a check but check for new local faults on 0800 561 0061. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Client62
Legend

Upstream channels noise fault ? 
One channel is QAM 64 the other four are degraded to QAM 16 & 32.

Hi there thanks for posting and welcome back to our community

Sorry to hear you're having ongoing internet connection issues. And sorry inconvenience this may be causing. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

HughJarsse
Knows their stuff

Hi Lee, just replied, also, latest stats are below.  Looks like a problem with the upstream bonded channels, as usually all are 64qam, yet these are all over the place??

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 234750000 2.7 38 256 qam 13
2 242750000 2.7 38 256 qam 14
3 250750000 2.5 38 256 qam 15
4 258750000 2.5 38 256 qam 16
5 266750000 2.5 38 256 qam 17
6 274750000 2.2 38 256 qam 18
7 282750000 1.9 38 256 qam 19
8 290750000 1.9 38 256 qam 20
9 298750000 1.9 38 256 qam 21
10 306750000 1.4 38 256 qam 22
11 314750000 1.5 40 256 qam 23
12 322750000 1.7 38 256 qam 24
13 330750000 1.5 38 256 qam 25
14 338750000 1.7 38 256 qam 26
15 346750000 1.7 38 256 qam 27
16 354750000 1.5 38 256 qam 28
17 362750000 1 38 256 qam 29
18 370750000 1.2 38 256 qam 30
19 378750000 1.2 38 256 qam 31
20 386750000 1 38 256 qam 32
21 394750000 0.7 37 256 qam 33
22 402750000 1 37 256 qam 34
23 410750000 1 37 256 qam 35
24 418750000 0.7 37 256 qam 36


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 28 0
2 Locked 38.9 23 0
3 Locked 38.9 21 0
4 Locked 38.9 20 0
5 Locked 38.9 14 0
6 Locked 38.9 14 0
7 Locked 38.6 21 0
8 Locked 38.6 41 0
9 Locked 38.9 37 0
10 Locked 38.9 57 0
11 Locked 40.3 45 0
12 Locked 38.9 31 0
13 Locked 38.9 35 0
14 Locked 38.9 29 0
15 Locked 38.9 28 0
16 Locked 38.9 39 0
17 Locked 38.9 55 0
18 Locked 38.9 40 0
19 Locked 38.6 36 0
20 Locked 38.9 28 0
21 Locked 37.3 27 0
22 Locked 37.6 27 0
23 Locked 37.6 35 0
24 Locked 37.6 56 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36599649 48.8 5120 32 qam 7
2 43100000 50.3 5120 16 qam 6
3 49600000 48.8 5120 16 qam 5
4 23599854 48.8 5120 32 qam 11
5 30099577 48.8 5120 32 qam 8


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 0 0

24/06/2024 10:27:21 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 03:51:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2024 11:11:51 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 21:12:11 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:31 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:59:29 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:32 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:30 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:58:2 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:40 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:33 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 20:57:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-

 

Client62
Legend

Upstream is still degraded.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
Do share a screen shot of the results.

HughJarsse
Knows their stuff

OK, now just done the samknows test as suggested, 

Results now show correct down/up load speeds compared with the previous screenshot posted on Friday

Hub stats still shows  poor upstream figures of 16, 16, 32, 32, 32. Non are correct at 64??

Samknows speedtest.jpg