Hi,
im back again to complain about the consistent issues im having, they actually calmed down for a bit but in the last week/ two weeks they are back in full force.
i experience a large spike in packet loss for sometimes a few minutes sometimes longer, i run the network diagnostic tool on the hub and it tells me there is no issue but says the broadband connection is down, whenever i try to check if theres any notable issues in my area the service status page advises me it is unable to communicate with the kit in my home (further emphasising that there is an issue).
as i mentioned in a previous post a technician has came out previously but couldnt work out what the issue was and replaced my hub and connection at the wall (and apparently the connections outside) but again this doesnt seem to have resolved the issue as we are still experiencing the problems (the problem times do show up on the thinkbroadband bqm test).
i have raised multiple complaints regarding this and been fobbed off essentially and it is getting to the point where i will be speaking to the account holder and requesting to end our contract early with no charge due to the faults we are experiencing and moving to another provider that probably will be a worse download speed but can actually offer us a consistent connection.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/cfd61644cc3b807e0a621e304d73f0365990b5a7
