UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
For a while my broadband performance has been compromised. It can be very sluggish. Please can someone from Virgin have a look at this network log and advise me further? I do not really understand it but see errors reported, some critical. Attached a...
Since we had the outage this week Ive had problems with my wifi.Like a lot of people I have smart devices that use the 2.4 network Frequency.I had my router set up to use both 2.4 and 5.0 with different names to show which it was. Now my smart device...
Hi, Like other customers I have the 3.0 hub on which the white light is now permanently red. I have run through all the tests but the red light remains - even after being turned off for a week during a holiday. The unit is warm to the touch at the t...
Hello,The LEDs on cable modems over the last 20 years haven't changed that much they still mean the same thing Red is a problem with Virgin Media or the cable coming into your property to the box outside or the cabinet. Okay, for the second week runn...
I phoned three days ago and eventually got through to a customer service rep. After explaining that the WiFi in my four bedroom property was poor in most of the house, that had been proved using the Connect app, the rep agreed to send a WiFi extender...
Here's a strange one and hopefully someone has had the issue before and can help.I cannot log in to online banking (Halifax) from any device connected to virginmedia router. I get error pages. If I use a VPN I can get to the log on page, turn it off ...
I have been having intermittent issues with the WIFI and internet connectivity and it is very frustrating trying to find a solution to resolve it.I have a VM hub 3.0 and recently received the WIFI pod.A number of my devices connect to the main SSID a...
For the last 3-4 weeks+ my home broadband connection has been dropping daily without fail.There are no patterns of when it drops or outage time, just totally sporadic and either is a couple of times in the day or all over the place.I’ve powered down,...
Hi, my pod has suddenly started flashing white and has disappeared from my Connect app.I've unplugged and plugged back in near the router and plugged it back in its usual place and its now appearing on the Connect app but says pod offline and now fla...
Hi,I have been trying to return the HUB to you since the half of August. I already had two appointments and on the day when somebody was supposed to pick it up, I always get a text message at 17.00 "Hi, unfortunately as arranged we don't have a tech...
