Wifi Pod with new hub

[YIKES1412]

Hi there, I've just recently upgraded from hub3 to hub5 but now my 2 wifi pods won't connect to it. Is anyone able to tell me how to reset the WiFi pods so that they can hopefully connect to my new hub?

[Client62 · Accepted solution]

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

[YIKES1412]

Thank you very much for your helpful reply. So now I have to brave the dreadfulness that is phoning virgin media up, Eek. Sorry but are you able to tell me why this information wasn't given to me when I recieved my new hub?

[g0akc]

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@YIKES1412 wrote:

Thank you very much for your helpful reply. So now I have to brave the dreadfulness that is phoning virgin media up, Eek. Sorry but are you able to tell me why this information wasn't given to me when I recieved my new hub?

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Likely because whoever at VM neglected to tell you 🙂

[YIKES1412]

That's unusual, as Virgin's customer service is usually so brilliant.🤣. I mean when I rang, (on the odd occasion when I was able to actually understand that which she was saying) I was asked if I have any long-term health conditions. Quite what that had to do with resetting my pods so that they could connect to my new hub is anyone's guess lol

[YIKES1412]

Well they said they would ring me back to reset my pods, but surprise surprise ice hard absolutely nothing from virgin. Virgins customer service trully is the worst I've ever had to deal with. Why must every simple thing be made into an ordeal with this company.

[asim18]

Yeah, this is just a ridiculous situation. Why on earth should anyone have to ring up their ISP to have to re-connect their WiFi access points to a new router? It doesn't make any sense whatsoever.

Personally, I'd never use any VM networking gear. I'd get my own router and access points from an actual networking manufacturer, preferably a chinese/asian company, like TP-Link, Huawei, Asus, D-Link.

You can't go wrong with proper networking gear straight from asia. VM's "Pods" are a joke product in my opinion.

[YIKES1412]

You are probably correct, but I don't have the first clue about all that stuff.

[Rich19731]

I have the same issue. I have read on previous threads that a moderator will contact in a private message instead of having to ring customer service. If a mod could get in touch to sort my pod connection issue I would be grateful.

[David_Bn]

Thanks for reaching out to us @Rich19731, and I'm sorry to hear of the issues with the Wi-Fi pod not connecting to the hub you have installed.

It may be worth reviewing this link to see what diagnostics are available to you to see if this can help resolve the issue you're currently experiencing

Do feel free to keep us updated if more assistance is required

Thanks,

David_Bn