Forum Discussion

Stayfun's avatar
Stayfun
Joining in
2 years ago

WiFi keeps dropping out

For the last few Months my Internet has been dropping off then it comes back on again

particularly frequent with office laptop

recently upgraded to m500, technician came changed router, still the same problems 

driving me crazy 

Broadband Issues
internet drop
WIFI

4 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago
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    See this first...

    ____________

    You say internet is dropping but is it wifi related - So can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    • Stayfun's avatar
      Stayfun
      Joining in
      2 years ago
      Copy Link

      Light stays white, other devices ok. Settings checked on laptop / no issues. Drop rate 3-4 times an hour. A pod is being sent but I fear that will not resolve. Sitting 2 meters away from router !!

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago
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        Hi there Stayfun 

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

        I am so sorry to hear that you have faced this issue with your service and thank you again for posting. I can see you have mentioned that a Pod is being sent out, are you able to let us know how things are looking after this has been installed? 

        Can I also ask if there is a VPN on this laptop at all? 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago
    Copy Link

    Take a close look at the office laptop's power ( saving ) options including the device manager power settings for the Wi-Fi adaptor.

    Many are configured with quite aggressive power saving settings and these can include options that allow a pause of the Wi-Fi adaptor to save power which results in loss of VPN connections / dropped Zooms calls and the like. 

    Often an office laptop is more stable on the mains adaptors, with an always on power profile and with a network cable.

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For the last few Months my Internet has been dropping off then it comes back on again

particularly frequent with office laptop

recently upgraded to m500, technician came changed router, still the same problems 

driving me crazy 

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For the last few Months my Internet has been dropping off then it comes back on again

particularly frequent with office laptop

recently upgraded to m500, technician came changed router, still the same problems 

driving me crazy 

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the last few Months my Internet has been dropping off then it comes back on again particularly frequent with office laptop recently upgraded to m500, technician came changed router, still 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WiFi keeps dropping out","moderationData":{"__ref":"ModerationData:moderation_data:5480848"},"body":"

See this first...

____________

You say internet is dropping but is it wifi related - So can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-02-09T16:58:49.571Z","lastPublishTime":"2024-02-09T16:58:49.571Z","metrics":{"__typename":"MessageMetrics","views":427},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5480413/message:5480848","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODQyNjgsNTQ4NDI2OA","node":{"__ref":"ForumReplyMessage:message:5484268"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"541","rawBody":"

See this first...

____________

You say internet is dropping but is it wifi related - So can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

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Light stays white, other devices ok. Settings checked on laptop / no issues. Drop rate 3-4 times an hour. A pod is being sent but I fear that will not resolve. Sitting 2 meters away from router !!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"198","kudosSumWeight":0,"postTime":"2024-02-16T06:27:42.759Z","lastPublishTime":"2024-02-16T06:27:42.759Z","metrics":{"__typename":"MessageMetrics","views":368},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5480413/message:5484268","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU0ODU2NzgsNTQ4NTY3OA","node":{"__ref":"ForumReplyMessage:message:5485678"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"203","rawBody":"

Light stays white, other devices ok. Settings checked on laptop / no issues. Drop rate 3-4 times an hour. A pod is being sent but I fear that will not resolve. Sitting 2 meters away from router !!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5484268_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5485678":{"__typename":"ModerationData","id":"moderation_data:5485678","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5485678":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:803478"},"id":"message:5485678","revisionNum":1,"uid":5485678,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5484268"},"conversation":{"__ref":"Conversation:conversation:5480413"},"subject":"Re: WiFi keeps dropping out","moderationData":{"__ref":"ModerationData:moderation_data:5485678"},"body":"

Hi there Stayfun 

\n

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

\n

I am so sorry to hear that you have faced this issue with your service and thank you again for posting. I can see you have mentioned that a Pod is being sent out, are you able to let us know how things are looking after this has been installed? 

\n

Can I also ask if there is a VPN on this laptop at all? 

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Hi there  

\n

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

\n

I am so sorry to hear that you have faced this issue with your service and thank you again for posting. I can see you have mentioned that a Pod is being sent out, are you able to let us know how things are looking after this has been installed? 

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Can I also ask if there is a VPN on this laptop at all? 

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Take a close look at the office laptop's power ( saving ) options including the device manager power settings for the Wi-Fi adaptor.

Many are configured with quite aggressive power saving settings and these can include options that allow a pause of the Wi-Fi adaptor to save power which results in loss of VPN connections / dropped Zooms calls and the like. 

Often an office laptop is more stable on the mains adaptors, with an always on power profile and with a network cable.

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Take a close look at the office laptop's power ( saving ) options including the device manager power settings for the Wi-Fi adaptor.

Many are configured with quite aggressive power saving settings and these can include options that allow a pause of the Wi-Fi adaptor to save power which results in loss of VPN connections / dropped Zooms calls and the like. 

Often an office laptop is more stable on the mains adaptors, with an always on power profile and with a network cable.

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