WiFi keeps dropping out, T2/3/4 dropouts

[Predawncoot84]

WiFi keeps dropping out very frequently and for quite a while. Happens maybe every 10 minutes, 3 different engineers have come round to attempt to fix the problem and to no avail.

Ive seen quite a few people have success posting their network log here so I’m doing the same hoping something can be solved, and if it can that would be really appreciated 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation

1	306000000	8.1	41	QAM 256
2	138000000	9.1	39	QAM 256
3	146000000	9	41	QAM 256
4	154000000	9	41	QAM 256
5	162000000	8.6	41	QAM 256
6	170000000	8.6	41	QAM 256
7	178000000	8.6	40	QAM 256
8	186000000	8.8	40	QAM 256
9	194000000	9	41	QAM 256
10	202000000	8.8	40	QAM 256
11	210000000	8.8	40	QAM 256
12	218000000	8.7	41	QAM 256
13	226000000	8.7	41	QAM 256
14	234000000	8.6	40	QAM 256
15	242000000	8.4	40	QAM 256
16	250000000	8.3	41	QAM 256
17	258000000	8.3	41	QAM 256
18	266000000	8.2	41	QAM 256
19	274000000	8.1	41	QAM 256
20	282000000	8.1	41	QAM 256
21	290000000	8.2	40	QAM 256
22	298000000	8.2	39	QAM 256
23	314000000	7.9	41	QAM 256
24	322000000	8.2	41	QAM 256
25	330000000	8.1	41	QAM 256
26	338000000	8.1	41	QAM 256
27	346000000	7.7	41	QAM 256
28	354000000	7.6	40	QAM 256
29	362000000	7.6	41	QAM 256
30	370000000	7.7	40	QAM 256
31	378000000	7.8	40	QAM 256
32	386000000	7.7	41	QAM 256

[Predawncoot84]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	60300000	43.5	5120	QAM 64	9
1	53700000	44	5120	QAM 64	10
2	46200000	43.5	5120	QAM 64	11
3	39400000	44	5120	QAM 64	12
4	32600000	44	5120	QAM 64	13
5	23600000	44	5120	QAM 64	14

[Predawncoot84]

Network Log

Time Priority Description

25-11-2024 23:57:38	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:57:38	warning	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:57:38	notice	REGISTRATION COMPLETE - Waiting for Operational status
25-11-2024 23:57:28	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:57:22	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:57:21	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:57:15	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:57:13	notice	Honoring MDD; IP provisioning mode = IPv4
25-11-2024 23:56:58	warning	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:56:56	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:53:40	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:48:21	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:48:21	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:48:21	critical	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:47:41	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:47:41	critical	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:44:21	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:37:09	notice	GUI Login Status - Login Success from LAN interface
25-11-2024 23:35:00	notice	GUI Login Status - Login Fail from LAN interface
25-11-2024 23:31:28	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 23 24 25 26 27 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:31:13	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 23 24 25 26 27 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:31:01	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:30:58	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 19 21 23 24 25 26 27 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:30:51	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 23 24 25 26 27 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:30:51	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:30:46	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:30:42	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 23 24 25 26 27 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:30:34	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:30:15	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 23 24 25 26 27 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:29:55	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:29:28	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:29:28	notice	REGISTRATION COMPLETE - Waiting for Operational status
25-11-2024 23:29:28	warning	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-11-2024 23:29:20	warning	Dynamic Range Window violation
25-11-2024 19:59:31	notice	GUI Login Status - Login Success from LAN interface
25-11-2024 19:17:40	notice	GUI Login Status - Login Success from LAN interface
25-11-2024 19:17:00	notice	GUI Login Status - Login Fail from LAN interface
25-11-2024 17:12:10	notice	GUI Login Status - Login Fail from LAN interface
25-11-2024 17:05:29	notice	GUI Login Status - Login Success from LAN interface

[Vikki_M]

Hi there,

Thanks for your post and welcome to our community.

I'm sorry to hear about the brodband issues you're having.

I'll send you a private message now so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can.