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StephenO's avatar
StephenO
On our wavelength
2 years ago
Solved

WiFi issues on HUB3

Hello, I am about to upgrade from M125 to M250. The WiFi on the hub is getting worse with cutting out constantly. I have to reset the hub at least once a Week it then works ok but after a few Days ...
  • Client62's avatar
    Client62
    2 years ago

    Hub 3 can support all services except Gig1.
    So a replacement Hub will usually be offered only if there is a fault to fix.

    We have a Hub 3 and are very aware that having  Smart Wi-Fi Enabled and with Auto Channels Enabled the Wi-Fi service suffers random outages each time the Hub elects to change channels.

    We solved the random Wi-Fi dropouts with the following Hub 3 menu settings :

Client62's avatar
Client62
Alessandro Volta
2 years ago

1) 2.4GHz should always only be 20MHz and on Channel numbers 1 or 6 or 11 no others. 
    Using 2.4MHz on 20/40 doubles the number of channel collisions, it is always best avoided.

2) 5GHz, decide based on if you have any kit that can use 802.11ac at 80 Mhz bandwidth ?  We don't have such kit.

3) We do not need the Hub to support 802.11a/b/g Wi-Fi modes for kit made between 1999 to 2005.

Hope that helps.

  • StephenO's avatar
    StephenO
    On our wavelength
    2 years ago

    Some further info and help please.

    I have to constantly turn off the 'enable channel optimization'

    I save the 'disable' option but after a few Days it switches back again. I know when it has because any streaming I do, it buffers or cuts out completely. It's getting on my nerves.

    Any ideas on why it keeps reverting back to optimization????