wifi range and connectivity issues
I have recently ( 4 weeks ago) taken Virgin media broadband 350 connection on Volt package with o2 sim with hub 3. Right from day 1, I am having huge wifi and connectivity issues. Initially they installed in a room that was easy for the engineer to install and except in that room where the hub was I was virtually getting no wifi in other rooms. I hence asked them to move the hub to the lounge where the TV is and they did this. Even after this the WiFi range in other rooms is very poor. I have got 2 WiFi pods and the 3 rd is on the way. Though slightly better the WiFi connectivity is still an issue. Even in the room where the hub is placed, it takes 4-5 attempts before any page opens up while surfing as I get message ‘ no network connection ‘ for the first 15-20 seconds.
When I call up VM they advise to upgrade my package to 1 Gig to resolve the issues. However they will now not give me the new customer offer price for Gig 1 broadband and quoting me nearly 12£/ month more than the new customer price for 1Gig even though I have only recently joined 4 weeks ago and I have been on phone almost everyday with them right from Day 1 with connectivity issues.
i had sky 60 mbps broadband for many many years before signing up with VM and I had absolutely no issues with WiFi and was getting very stable 60 mbps speed in all the rooms. I only wanted to try the VM full fibre broadband and thought the 350 mbps would be super fast compared to my 60 Mbps sky one, but feel completely let down and disappointed and regretting why I changed over from Sky to VM.
should I upgrade to the Gig 1 to resolve the issue and if so it is only fair for VM to offer that at the new customer price?
thank you
Do NOT fall into the up selling trap by customer services. Broadband speed has nothing whatsoever to do with WiFi connectivity. I have no personal experience of VM WiFi as I use all my own networking equipment. I do know that a lot of people set up the VM pods incorrectly. Unless they are Ethernet cabled back to the hub they should be as far a possible halfway between the hub and the target device. Many people put them in the same location as the device where they get exactly the same strength signal from the hub as the target device.