So a couple of months ago VM contacted me said there was in an issue with my WiFi - they are sending an engineer - we had no noticeable issues. Engineer puts in the new hub 5 apparently a smart hub. Queue the issues...
Initially it connected to all devices then it started to disconnect from devices 1 by 1 currently have 3 or 4 which it will not connect to or will connect but then has to internet.
I have reset the hub , reset the devices it won't connect to . Then you call customer services and because I assume they follow a question script it is impossible to get anyone who understands what the issue is , yes I have WiFi , no it is not intermittent as it's working on other devices so according to them and whoever monitored it for 24 hrs there is no issue . Queue the frustration of repeating the same conversation over and over being told to reset the hub over and over, no one understanding what the issue is or appearing to have any clue how to fix anything
We will send you a WiFi pod , as it's the area the devices are in .. I have other devices that work in this area but ok we can give it a go. Over a week later still no pods or further forward.
I have logged into the router following advice on here and other sites it appears to be on the correct settings .
Does this new not so smart Hub block devices ?
Will the WiFi pod be my saviour
Anyone have any ideas before my number gets blocked by customer services for venting my frustrations!
Thankyou x
