WiFi connected but not internet

[sallyhill031]

Hi, is someone able to help.

had virgin for a few months now, initially worked great and gone down hill from here.

Doesn’t reach every room in the house(only 3 bed house)

Certain rooms have no internet connection, devices are saying they are connected to the WiFi but not the internet

Can anyone please advise?

[legacy1]

you can see if a ping to 1.1.1.1 works

Ask for a new hub or get your own wifi router with 1Gb ports and put hub in modem mode

[Client62]

Typically one ISP provided Hub / Router is not going to provide good Wi-Fi to the whole home.

[legacy1]

Having wifi working on a hub is miracle🙃

[Ayisha_B]

Hi @sallyhill031 👋

Welcome to our Community Forums and thanks for your post.

We're sorry you are having some issues with your WiFi. How are things over a wired connection?

I'd recommend our 👉 Connect app. When installed, you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a Pod is needed, you'll be prompted to order one.  

Let me know how you get on.