WiFi Pod

[NigelJB]

Took delivery of a new Hub 5 recently but my Pod fails to connect to it.  The VM Connect App initially saw the Pod on the network but advised that it was "unconnected".  Have since tried it in various rooms and power sockets but it only ever shows a Blue flashing light (sometimes Green) and is no longer visible on the VM Connect App.  Is it possible to force it to connect?

[arm787095]

Hi Steven,

I’m having exactly the same issue. New Hub 5 and the pod is just flashing blue. Have tried to get hold of Virgin media support with no joy. Can you help?
Thanks, Alex

[Martin_N]

Hi arm787095,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your WiFi pod on your new hub. I am happy to take a look into this. 

I will private message you now to confirm your details. 

^Martin

[Mugz47]

I have same problem, new hub, and pod not working.