on 21-02-2024 19:55
We have had on and off Internet for the past week, I have checked the status etc and it says they know about the fault and there is an estimated fix date of 27th March.
Why is it estimated to be a whole week to fix it? Yesterday it said engineers were on the way!??
I hope / assume we will be reimbursed for the service we have paid for and not received?
on 21-02-2024 20:03
Could be several reasons including:
You are only compensated for a full outage, after 48 hours of said full outage:
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
on 22-02-2024 01:27
Perhaps its similar to this one ?
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