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Why a week to fix?

HJones84
Joining in

We have had on and off Internet for the past week, I have checked the status etc and it says they know about the fault and there is an estimated fix date of 27th March.

Why is it estimated to be a whole week to fix it? Yesterday it said engineers were on the way!?? 

I hope / assume we will be reimbursed for the service we have paid for and not received? 

2 REPLIES 2

carl_pearce
Community elder

Could be several reasons including:

  • Additional hardware required.
  • Cable replacement.
  • Digging up pavements to get to said cables.

You are only compensated for a full outage, after 48 hours of said full outage:

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

 

jbrennand
Very Insightful Person
Very Insightful Person

Perhaps its similar to this one ?

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VM Cable being repaired.png


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.