Website not loading properly, can’t turn Child Safe off

[Sweede]

Hi,

I’ve recently got Virgin WiFi installed and everything’s working fine. I just can’t access any settings on the app/ website. 
I can’t get into NordVpn and after some research it’s because of the Child Safe setting. I received an email saying that it’s on but I can’t turn it off. 
What can I do to fix this? Or is there someone at VirginMedia that can turn it off for me?

[Client62]

VM will need to disable Child Safe for you as a support action,

For the moment, change the DNS to a Public DNS e.g. Google DNS 8.8.8.8 / 8.8.4.4 to regain full access to the internet including to VPNs.  Child Safe can also affect Sky Q and similar streaming devices and again Google DNS is a good workaround.

[Kath_F]

Hi Sweede, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your Child Safe settings. You should be able to manage this setting within My VM. You'll need to log in here > Account Settings > Online Security. If you're having difficulties accessing this page, please let us know what errors you face and provide a screenshot if possible. From there, we can then help further. 

Thanks,