Showing results for 
Search instead for 
Did you mean: 

We can’t detect your WiFi Pod now…

Joining in

When I realised there was suddenly no WiFi in our back bedroom, I ran a quick check and the WiFi pod was not connected to the network. No matter what I have tried over the last three days, I cannot get any further than a screen telling me ‘We can’t detect your WiFi pod now.” 
Slightly frustrating! Any help gratefully received. 


Very Insightful Person
Very Insightful Person

Relocate the Pod to beside the Hub and it should reconnect.  Once it has paired, move the Pod back to your desired position.  NOTE - Pods do not go into the "blackspots", they should be placed halfway between the Hub and the problem area.  The Pods need a good signal from the Hub so they can retransmit the Wifi signal onwards to the problem area.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hi there @ManchesterMet 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry that you have faced this issue with your Pod and a big thank you to Adduxi for their advise and help so far. 

Have you been able to try the Hub in a new location at all?


Thank you for the tip. I’m trying it now. I’ll plug it in right next the hub and give it a while to see what happens. Fingers crossed! 

Hi @ManchesterMet 

How did you get on? Please let us know if you need further help.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

No joy - it hasn’t worked. It still hasn’t been seen by the app. It just says, repeatedly, “We can’t detect the WiFi pod right now. “. It’s a bit infuriating now! 

Hi ManchesterMet, 

Thanks for coming back and updating us. We're sorry to hear this is still an issue. This is something we can certainly check further for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs